SerenisOne wrong authorization or one broken chain of custody can end a business your family built over generations. Serenis runs every cremation case from the family’s first click to the final return, and leaves a record that proves every step.
One case, end to end
Not a stack of point tools. One system that wins the case, runs it to the letter of the law, proves every step, and keeps the family close.
Families build a quote, confirm the details, sign the cremation authorization, and pay, on your site, under your brand. Then your team takes over.
Every case runs through the steps the law requires. Serenis will not let a cremation proceed until the right signer, the releases, and the permit are all in hand.
Schedules, staff tasks, vendor reminders, and handoffs for every case, so nothing slips between the people doing the work.
Every case, every record, every incident in one place. Pull an inspection-ready file for any case in seconds.
Follow-ups on your schedule, not a fixed automation. Condolences, check-ins, and remembrances that bring families back.
Compliance, by jurisdiction
The authorizing-agent order, the medical examiner trigger, the waiting period, the permit deadline, all different by jurisdiction. We encode them, and keep them current as the law moves.
Verified and kept current across every U.S. state and Canadian province, so your record stays inspection-ready wherever you operate.
The stakes
Mishandled remains, one judgment
Return to Nature, 2024One unauthorized cremation
Coral Springs, FLBroken custody in Illinois
Death Care Act, 2025By a standard policy
Funeral insurersWhat you’re up against
Cremation is irreversible. One wrong authorization, one misidentified decedent, and a case becomes a lawsuit, a license review, a headline. Sometimes the end of a business three generations built.
Families price-shop long before they ever call. 55% now compare homes first, up from 13%. Nearly a third will book the funeral fully online, and venture-backed sites are glad to take it.
At any scale
See every case across every home, govern who can do what, report at the portfolio level, and bring a newly acquired home live in days, not months.
Why switch
Paper and phone work spread across too many places.
Legal steps that can’t live in staff memory.
Handoffs that need a record everyone can trust.
The case manager you already run. Passare, SRS, CRäKN, keep it.
EDRS, QuickBooks, and payments. Nothing typed twice.
Export anytime, no hostage fees. We set it up with you.
If your team can use a phone, they can use this. Built with funeral directors and crematory operators.
Because in cremation, trust is built on what never goes wrong.
